★ Everything you need to know
Frequently asked questions
Answers to the most frequently asked questions about booking, prices, airport pick-up and excursions. Didn’t find what you were looking for? Give us a call.
📅 Booking and payment
On the home page you enter the pick-up location, the destination, the date and the time. You see the price and availability immediately, and you complete the booking in a moment – no registration required. The confirmation reaches you straight away by e-mail.
With the driver you can pay in cash only; card payments (incl. Apple Pay & Google Pay) are made conveniently online in advance. For companies we issue an invoice with all the required details.
Yes. Free cancellation is possible no later than 1 day before the journey – if payment has been made, we refund 100 %. If you cancel on the day of the journey, the price is no longer refundable, because the driver has reserved their time solely for you. We always do our best to find an accommodating solution for changing the date – simply call +420 773 719 197.
Ideally at least a day in advance, but we can also handle last-minute bookings. For express journeys it is better to call us to be safe – we are available 24/7.
✈️ At the airport
The driver waits for you right in the arrivals hall with a name board (meet & greet). He helps you with your luggage and accompanies you to the vehicle.
There’s no need to worry – we track your flight’s arrival time and we wait for you even in the event of a delay, entirely at no extra charge. Simply provide your flight number when booking.
You don’t need a connection – the driver waits for you right at the exit of the arrivals hall with a name board. To be safe, you also have his telephone number in your confirmation.
💰 Prices and waiting time
Do 20 km from the airport a single fixed price applies. For longer routes the price is calculated by the kilometre – and once we have calculated it, it remains fixed and guaranteed, it does not change due to traffic or diversions.
The price is always for the entire vehicle, not per person. Whether you travel alone or as a group of four, you pay the same.
The first 3 hours of waiting are free, each additional hour started costs . Just enough to visit a castle, have lunch or enjoy the spa.
For transfers, no – each direction costs the same (a return equals two one-way journeys), but with no hidden fees and a guaranteed driver for the way back too. The discounted return applies to our full-day excursions, where the driver waits for you.
No. The price includes fuel, motorway tolls and parking. No taximeters, no surprises at the end of the journey.
🚘 Vehicles and luggage
For 1–4 people a comfortable saloon/estate car, for 1–7 people a spacious minivan. All vehicles are air-conditioned and regularly maintained.
Yes, we provide child seats and booster seats free of charge. Simply state the child’s age when booking so that we prepare the right one.
A saloon car comfortably holds about 3 large suitcases, a minivan up to 7. Are you bringing bicycles, skis or oversized luggage? Write to us in advance and we will arrange a suitable vehicle.
🗺️ Excursions and longer routes
We offer 50+ destinations – castles and chateaux, spa towns, nature parks and historic towns. You will find the complete overview on the page Excursions.
Yes, we provide international transfers to European airports and cities – Vienna, Munich, Dresden, Frankfurt, Salzburg and others. For long-distance journeys we are happy to prepare a bespoke quote.
Certainly. For unusual routes and special occasions we offer individual transport – get in touch with the dispatcher and we will arrange a solution tailored precisely to you. Whatever we agree on is what will happen.
Didn’t find your answer?
We are happy to help – call any time, we are here 24/7.